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FAQ's

Have a question about Sparkling Rose Cleaning Service? You'll find answers here! If you have any further questions, just email us, call us or, chat with us online!

Frequently Asked Questions

  • How do I make a cleaning appointment?
    Simply click the 'Book Now' link and fill out the form. Our customer service will send you an email the same business day confirming the reservation. You can also call 916-249-1095 to book your cleaning service.
  • What's the next step after I book?
    You will receive a confirmation email that outlines the services you booked and the appointment time. Please review this email to verify all the information is correct.
  • Are you a pet friendly service and do your cleaning teams use non-toxic or organic products?
    We love animals as much as you do! Our teams are familiar with the proper treatment of dogs, cats and other pets. We also use non-toxic, eco-friendly products so your pets are safe on any surface we clean. Please make sure to request an eco-friendly cleaning if this applies to you.
  • Do I need a Deep Clean?
    We highly recommend a Deep Clean for first-time customers or customers who haven't had a professional clean in the last few months. You can find more information about our Deep Clean on our Services page.
  • Are there any services you don't offer?
    While we offer a wide range of home cleaning services, we will not resurface/wax/refinish floors, put away dishes, wet wipe light bulbs, move large furniture, or dispose of an excessive amount of trash. We do not clean exterior windows, mold, bio hazards, pet waste and insect or rodent problems.
  • Do I need to be home during the cleaning?
    No, you do not! It's completely your choice whether you would like to be home during your appointment. If you prefer, you can just leave a key and we'll take care of everything!
  • Do you offer a Guarantee?
    We stand behind our service. If for any reason you are not 100% satisfied, please contact us within 24 hours so we can re-evaluate. We will do everything we can to meet your expectations. We must be provided at least 72 hours in the event we agree we should come back and clean the area that you are dissatisfied with.
  • How many hours is a typical cleaning service?
    There is no set amount of time - it all depends on the current condition of your home. To get a good approximation, take the number of bedrooms in your home and make that into hours. E.g. 2 bedrooms = 2 hours.
  • When will I be charged?
    When you book online or via phone, we ask for your credit card number to hold the reservation. However, you will not be charged until we have finished your cleaning service. If you sign up for recurring service, you will be automatically billed after each cleaning is complete.
  • Do you offer hourly service?
    In some instances it may make sense to do an hourly service. We have a minimum of 2 hours when booking hourly services. This is generally reserved for very large homes or homes where we are only doing a couple of rooms or homes with a lot of clutter or dirt. Please note there is no guarantee on our hourly service and we cannot come back and re-clean if you do an hourly service.
  • I've never had a cleaning before, does that cost extra?
    While we make every effort to keep all homes within our flat-rate pricing; homes that are extra dirty or larger than normal for the given number of bedrooms and bathrooms may incur additional charges over the flat-rate fee.
  • What is your cancellation policy?
    If you cancel less than twenty-four (24) hours from your appointment time, you will be charged a $75 cancellation fee. We kindly ask for a 48 hours notice of cancelation or preferably the most notice you can provide once you know you will not be able to keep the appointment time. We are happy to accommodate you with a rescheduled appointment; however, that will be subject to availability.
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